Every plan
WHAT TO EXPECT FROM YOUR MEMBERSHIP.
Your plan provides scheduled preventive maintenance visits, time for qualifying minor fixes and a useful record of your property's maintenance needs. Final details and pricing are confirmed on your quote before enrollment.
Before your visit
The office coordinates the appointment, confirms the assigned technician and sends appointment reminders. You receive a two-hour arrival window. Keep work areas accessible and pets secured. An authorized adult must be present for an occupied home; approved vacant-rental access is arranged through the office.
During your visit: checks first, minor fixes next
The technician checks the safely accessible items covered by your plan first. Up to 15 minutes of qualifying minor fixes per visit may include tightening a loose hinge or cabinet handle, lubricating suitable hardware, simple adjustments, replacing an accessible battery or adjusting existing weatherstripping. No set number of fixes is guaranteed. Materials cost extra and require your approval.
Visit time depends on your plan: Basic up to 60 minutes per visit, Plus up to 90 minutes per visit, and Landlord / Property Manager up to 60 minutes per unit each visit. Up to 15 minutes of minor fixes are included within that time. Work is safely stopped at the limit. Unchecked, inaccessible or unfinished items are recorded; the office can arrange a separate quote or another visit already available under your plan. An unfinished item does not automatically include a complimentary extra visit. Unused minutes do not roll over.
After every visit
You receive a Digital Maintenance Report showing checklist status, findings, relevant photos, completed minor fixes, unchecked or inaccessible items and recommended follow-up work. The office aims to send the reviewed report within 24 hours, with documented technical or emergency exceptions. Separate repairs require a written estimate and your approval.
What your membership does not include
Replacement materials, shopping trips, new fixtures or appliances, painting, drywall repairs, full gutter cleaning or repairs, renovations, licensed-trade work, HVAC servicing (filter-swap labor is included), turnover repairs, emergency or after-hours service, and extra labor or visits are outside the included maintenance visit. These requests are reviewed and quoted separately where available.
These are limited visual maintenance checks, not a comprehensive home inspection, code certification or guarantee that every defect will be found. Access and your plan's visit time limit affect what can be checked; any items not checked are recorded.
Your year of service
The proposed 12-month service period starts with your first completed visit. Visits are spaced throughout the year according to your plan. Renewal is manual, with a reminder before expiry. Property size, layout, additional bathrooms or kitchens and travel may affect your quote; adjustments do not add visit time.
MEMBERSHIP QUESTIONS & POLICIES.
Every answer below is a working proposal, pending final approval and any required legal review. Your approved agreement will state the binding terms before purchase.
What is included in a visit?
Preventive checks of safely accessible areas come first. Visits last up to 60 minutes (Basic), up to 90 minutes (Plus), or up to 60 minutes per unit (Landlord / Property Manager). Up to 15 minutes of qualifying minor-fix labor is included within that time, plus labor to replace accessible HVAC filters and smoke/CO detector batteries. Examples include tightening hardware, simple adjustments, lubrication, accessible battery replacements and adjustment of existing weatherstripping. Materials cost extra. No fixed task count is promised.
What is excluded?
Larger repairs, renovations, painting and drywall, new fixture or appliance installation, full gutter cleaning, licensed-trade work, HVAC servicing, materials, emergencies and turnover repairs are separately reviewed. There are no shopping trips during membership visits. We stop at your plan's visit time limit, document unfinished items and offer a separate estimate. These checks are not a comprehensive home inspection, certification or guarantee.
When does the membership start?
The proposed 12-month service period starts on the first completed visit. We offer the first appointment within 14 days of purchase and ask you to arrange it within 30 days. We follow up on inactive accounts; 60 days of inactivity does not automatically start the term or forfeit payment.
How are appointments spaced?
Basic visits are about six months apart, Plus about four months apart and Landlord about three months apart, with reasonable scheduling flexibility. Two-hour arrival windows and appointment reminders are proposed. Priority consideration is subject to availability and does not guarantee emergency service or a particular arrival time.
Do unused visits roll over?
Unused visits expire at the end of the service year, except where The Maintenance Man cannot fulfill a visit despite reasonable scheduling efforts. Company-caused failures receive an appropriate extension, reschedule or refund. Unused minutes do not accumulate.
How do renewal and plan changes work?
Annual plans are paid upfront and monthly plans are billed monthly with a 12-month term. Manual renewal is proposed, with a reminder about 30 days before expiry and no automatic renewal charge. Upgrades require an approved adjusted quote, count completed visits toward the new plan and keep the original expiry. Downgrades occur at renewal. One eligible property transfer per year may be approved without an administration fee, subject to eligibility and pricing adjustments.
What if I need to reschedule?
The first two changes per scheduled visit with at least 24 hours notice are free. Additional timely changes may cost $25; changes with less than 24 hours notice may cost $35. If a technician arrives without authorized property access, a $50 fee may apply. One fee applies per event, with reasonable exceptions. Company-caused changes carry no penalty or lost visit. No meaningful service means a visit is not automatically deducted.
What access is required?
An authorized adult age 18 or older must be present and available at occupied properties. Vacant rentals may be visited with written owner or manager permission and verified lawful access. Landlords and managers arrange tenant notice. Unsafe or inaccessible work is documented and reviewed fairly.
What discounts are proposed?
Basic includes 10% off eligible separately quoted Maintenance Man repair labor; Plus and Landlord include 15% while membership is active. Plan discounts apply to eligible repair labor only and exclude materials and punch-list packages. An annual membership discount of 10% is proposed for active-duty military, veterans, widows and widowers. For multiple units at the same address, Landlord / Property Manager same-address volume pricing applies. Discounts do not stack with each other or with same-address volume pricing. Eligibility and the exact discount base must be approved and disclosed before purchase.
How would referral credits work?
A verified eligible referral resulting in a new independent customer’s first paid annual membership may earn $25 toward future eligible separate repair labor after the initial refund period. No self-referrals, duplicate accounts or commonly controlled property purchases. Apply the active repair labor discount first, then authorized credits up to $50 per invoice, never below zero labor balance. No cash, transfer, materials, travel or membership-fee use. Proposed 12-month expiry and final credit terms await legal review.
What workmanship coverage is proposed?
Qualifying membership minor fixes: 30 days from completion. Eligible separately purchased repairs: 90 days. Initial claim review is free. Timely reported claims remain reviewable after expiry. Covered corrections carry no additional customer labor charge or visit deduction. Corrected work stays covered until the later of original expiry or 30 days after correction. Final lawful exclusions and statutory rights will appear in the approved agreement.
What cancellation terms are being reviewed?
The proposal is a full refund within 7 days of purchase if no visit has occurred; after that, a $25 administration deduction where applicable; after completed visits, $125 per visit plus $25 administration, capped at membership payment. Company inability to provide service receives a fair remedy without administration penalty. Travel/property adjustment refunds, required notices, taxes and protected cancellation rights still require review. This is a proposal, not the final purchase agreement.
What report will I receive?
A Digital Maintenance Report is proposed within 24 hours of each completed visit, subject to documented exceptions, showing findings, accessible areas checked, qualifying fixes, relevant photos and recommended separately quoted repairs. Unchecked or inaccessible areas are recorded.
